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How Our Service Works

Prescription-only treatments online without needing to see a doctor face to face.

How Our Service Works

1. Fill out a short medical form

Start by finding the product, service, test or assessment you are interested in and click on the “Order” or “Free Assessment” button. You will be taken to a medical form which is secure and confidential, and usually takes less than 10 minutes to complete (with the exception of some test kits which take you straight to checkout).

Depending on the type of product you are ordering, the form will ask you about your medical history and your family’s medical history, alongside questions about the treatment you are seeking and the nature of your specific condition. If you are ordering a skin care product or using our photo assessment service, you will be asked to upload photos at this point as well.

Essentially, this questionnaire can be thought of as an online version of the chat you would have face to face with your GP. As such, it's important to be as honest and accurate as possible with your answers. Once you have completed your questionnaire, you will be asked to choose between next day delivery (charged at £4.95), free standard delivery, or free same day collection from one of our 1,800 LloydsPharmacy stores. If you are ordering a test kit, it will be sent out First Class by Royal Mail.

You can then register for an account, or log in if you already have one, and continue to checkout. At this point in the process you will make a payment for your chosen product and will receive an email with confirmation of your order. When you receive your bank or card statement, the transaction will be with 'Lloyds Online'.

2. Get a doctor’s assessment online

If you have placed your order between 9am and 6pm on a weekday, one of our doctors will aim to assess it and get back to you within one hour. Orders placed after 6pm will be processed the next morning, whilst orders placed at weekends or bank holidays between 9am and 6pm will take longer to assess but should be processed within a few hours.

Your doctor will use the information (and photos, if relevant) you have provided to assess you as a patient, in the same way that your GP would in a face-to-face appointment. Whether or not your doctor decides that your health history and lifestyle renders you eligible for treatment, they will notify you of their decision via your Patient Record.

If you have ordered a test kit (and been approved, where needed) you will receive it in the post, carry out the test at home and return it to our lab for assessment. Test results will be uploaded confidentially to your Patient Record, accompanied by an email notification.

3. Receive fast treatment & advice

You will receive email confirmation that your Patient Record has been updated, and will then be able to log back in to read your doctor’s assessment. The doctor who processes your order and questionnaire will contact you confidentially with their assessment, alongside their name and GMC registration number.

If your doctor has deemed you ineligible for treatment they will advise you upon your next course of action, and your payment will be completely refunded. In some cases, the doctor may require further information about your medical condition before proceeding. You can do this by sending them a message via your online Patient Record, or by booking a telephone conversation.

If your doctor has deemed you eligible for treatment, the order you made earlier will be automatically processed. At this point in the process, you are welcome to make repeat orders from your Patient Record, but will not have to continue any further with the process to complete your earlier order.

Alternatively, if you have completed a Free Assessment or have tested positive for one of the conditions we treat, your doctor can make available to you any treatments that are suitable. At this point, you will select your chosen treatment and proceed to checkout.

If you have ordered, and been approved for, a vaccination, you can then book an appointment to have your injections at one of our participating LloydsPharmacy stores.

Otherwise, all that’s left to do after this is await your delivery, or make a collection from your nearest LloydsPharmacy. All our products and tests are discreetly packaged and can be signed for by someone else if you are not at home.