Delivery & collection
Unfortunately, because of the current shortage of lorry drivers, our delivery partner, Hermes, can not guarantee delivery times. We're still maintaining our delivery service but are unable to offer guaranteed next-day delivery at this time. We're very sorry about this. Thank you for understanding.
When you order a treatment with us you can usually choose standard or next-day delivery, or collection from a pharmacy. Some treatments have to be picked up in-store, so you won’t have delivery options.
If your treatment is being delivered, it will usually be delivered by Hermes and have to be signed for*. Test kits don’t need to be signed for and are delivered by Royal Mail.
Find out more about our delivery and collection services and cut-off times below.
Treatments
Next-day delivery
- Orders approved before 4pm Monday-Friday will be delivered the next day, including Saturdays.
- Orders approved between 4pm Friday and 12pm Sunday will be delivered on Monday.
- Orders approved after 12pm on a Sunday will be delivered on Tuesday.
You’ll be contacted by Hermes when they know when they’ll be delivering your package. You’ll also have the opportunity to change your delivery instructions.
Standard delivery
Packages will be delivered within 2-3 working days of your order being approved.
You’ll be contacted by Hermes when they know when they’ll be delivering your package. You’ll also have the opportunity to change your delivery instructions.
Same-day collection
If your order is approved by 4pm, you should be able to pick it up the same day from your local LloydsPharmacy.
We suggest you ring your chosen pharmacy before you go to collect your treatment, just to make sure they have it in stock and ready.
Test kits
Next-day delivery and COVID-19 test kits
- Orders approved before 1pm Monday-Friday will be delivered the next day, including Saturdays.
- Orders approved between 1pm Friday and 1pm Monday will be delivered on Tuesday.
Standard delivery
Test kits will be delivered within 3-5 working days of your order being approved.
VideoGP
Next-day delivery
- If your prescription is approved before 6pm Monday-Friday, your medication will be delivered the next day.
- If your prescription is approved before 3pm Saturday or Sunday, medication will arrive the next day.
Next-day delivery is subject to availability of stock and how quickly your prescription is approved.
*Important delivery info
Signing for your order
Medication will need to be signed for by someone aged 18 or over. If there isn't anyone in who can sign for your order, you can change your delivery date or redirect it to a local parcel shop using the courier's website or app.
Unfortunately, your order can't be left in a safe place or with a neighbour. The courier will try to deliver three times before they return it to us.
If you need your treatment urgently, we recommend using our in-store collection service.
Test kits don't need to be signed for, and will be posted through your letterbox.
Longer delivery times
Please allow an extra 24 hours for delivery if you live in:
- Channel Islands
- Isle of man
- Scottish Highlands
- Shetland Islands
- Other offshore UK islands.
Deliveries to these areas might be with a different courier.
Bank Holidays
Over Bank Holidays, delivery and collection services and cut off may vary. Please check our Bank Holiday page for the most up to date information about our service over any upcoming Bank Holidays.
