Delivery & collection
When you order a treatment with us you can usually choose standard or next-day delivery, same-day pharmacy collection or ParcelShop collection. However, some treatments may not have all options available to select due to the nature of the medication or service.
Royal Mail is our delivery partner for most treatments, however, we also use Evri for certain treatment delivery and all ParcelShop collections. For deliveries made by Evri, you can update your preferences in their app to enable delivery to a neighbour or leave in a safe place if you won’t be in. Treatments are always delivered in discreet, plain packaging - see what your order will look like.
Find out more about our delivery and collection services and cut-off times below:
Treatments
Next-day delivery
Mainland UK
- Orders approved before 5pm Monday-Friday will arrive the next day (Tuesday - Saturday).
- Orders placed before 12:00 on Saturday will be dispatched on Saturday for delivery on Sunday.
- Orders approved up to 12pm Sunday will arrive on Monday.
- Orders approved after 12pm Sunday will arrive Tuesday.
Northern Ireland, Isle of Man, Scottish Highlands, Channel Islands and other offshore UK destinations
- Unfortunately there are some locations where we can't offer next-day delivery, see if your location is affected here.
- Please allow an additional 24 to 48 hours for off shore UK destinations
You’ll be contacted by your courier when they know when they’ll be delivering your package. For deliveries being made by Evri, you can update your delivery preferences in the Evri app to enable delivery to a neighbour or leave in a safe place if you won’t be in.
If you’re not present when Evri deliver your treatment, they will:
- post your parcel through your letter box
- deliver to neighbour
- deliver to your chosen safe place
If none of these options are feasible, Evri will attempt to delivery to you twice more, on consecutive working days.
Standard delivery
- Packages will be delivered within 5-7 working days of your order being approved.
You’ll be contacted by your courier when they know when they’ll be delivering your package.
Same-day pharmacy collection
If your treatment is approved by 5pm Monday - Friday, you can pick it up on the same day, provided they have your treatment in stock.
We suggest you ring your chosen pharmacy before you go to collect your treatment, just to make sure they have it in stock and ready.
Currently we have over 700 pharmacies that offer same-day collection across the UK, with more to come. You can collect your LloydsPharmacy Online Doctor orders from these pharmacies:
Next day ParcelShop collection
Available to collect:
- Next day, if approved before 5pm Monday - Friday
- Monday, if approved after 5pm Friday up to 12pm Sunday
- Tuesday, if approved after 12pm on Sunday
Evri will let you know when your order is on its way. You will need to sign for your parcel when you collect it.
If you’d like someone else to collect your parcel for you, they’ll need to be over 16 years of age and have proof of your identity.
Find out more about ParcelShop collection here.
Standard ParcelShop collection
- Available to collect in 2-3 working days.
Evri will let you know when your order is on its way. You will need to sign for your parcel when you collect it.
If you’d like someone else to collect your parcel for you, they’ll need to be over 16 years of age and have proof of your identity.
Find out more about ParcelShop collection here.
Wegovy® delivery
Wegovy® requires cold storage during transportation (2-8°C) and can be dispatched for next day delivery.
- Orders approved before 5pm Monday-Friday will arrive the next day (Tuesday - Saturday).
- Orders placed before 12:00 on Saturday will be dispatched on Saturday for delivery on Sunday.
- Orders approved up to 12pm Sunday will arrive on Monday.
- Orders approved after 12pm Sunday will arrive Tuesday.
Receiving Wegovy®:
- When you Wegovy® medication arrives, it’s important to store it in the fridge immediately (2°C-8°C).
Storage after use:
- Once you begin using your Wegovy® pen, it can be kept at room temperature (up to 30°C/86°F) for up to 42 days. After 42 days, the medication will expire.
Transportation and delivery:
- Wegovy® is kept at the right temperature (2-8°C) during transit, with packaging that maintains this for up to 48 hours.
If you have not received your order 48 hours after dispatch and/or your medication is warm to the touch, please contact us through your account or call us on 020 7989 9888.
Important note:
If you take your first dose more than 7 days after delivery, please contact us through your account.
- Wegovy® must be delivered to your home address to ensure safe storage as soon as possible. Please follow the tracking information provided by Royal Mail to make sure you are available for delivery. LloydsPharmacy Online Doctor cannot take any responsibility for lost or stolen parcels once delivery has taken place, and no refunds will be issued.
- Please do not use a pharmacy address. It is likely your delivery will be rejected or disposed of. No refunds will be issued if this happens.
Mounjaro® delivery
Mounjaro® requires cold storage during transportation (2-8°C) and can be dispatched for next day delivery.
- Orders approved before 5pm Monday-Friday will arrive the next day (Tuesday - Saturday).
- Orders placed before 12:00 on Saturday will be dispatched on Saturday for delivery on Sunday.
- Orders approved up to 12pm Sunday will arrive on Monday.
- Orders approved after 12pm Sunday will arrive Tuesday.
Receiving Mounjaro®:
- When you Mounjaro® medication arrives, it’s important to store it in the fridge immediately (2°C-8°C).
The needles for your Mounjaro pen will arrive in a separate small white box, included within your parcel. Please take a moment to carefully check your parcel when it arrives to ensure you don’t accidentally discard the white box with the needles. If your parcel arrives and the needle box appears to be missing, don’t worry. Simply contact us via your account and our team will be happy to help.
Storage after use:
- Once you begin using your Mounjaro® pen, it can be kept at room temperature (up to 30°C/86°F) for up to 30 days. After 30 days, the medication will expire.
Transportation and delivery:
- Mounjaro® is kept at the right temperature (2-8°C) during transit, with packaging that maintains this for up to 48 hours.
If you have not received your order 48 hours after dispatch and/or your medication is warm to the touch, please contact us through your account or call us on 020 7989 9888.
Important note:
If you take your first dose more than 7 days after delivery, please contact us through your account.
Mounjaro® must be delivered to your home address to ensure safe storage as soon as possible.
- Please follow the tracking information provided by Royal Mail to make sure you are available for delivery. LloydsPharmacy Online Doctor cannot take any responsibility for lost or stolen parcels once delivery has taken place, and no refunds will be issued.
- Please do not use a pharmacy address. It is likely your delivery will be rejected or disposed of. No refunds will be issued if this happens.
- Please do not order Mounjaro® if your delivery address is in the Channel Islands, Scottish Highlands, Northern Ireland, Isle of Man or other exception postcodes in the UK. Mounjaro® must stay refrigerated in transit and delivery to these areas will be delayed. Unfortunately, you won't be able to safely use the full dose of the prescribed treatment. If you proceed, your order will be cancelled and refunded.
Test kits
Next-day delivery and COVID-19 test kits
- Orders approved before 1pm Monday-Friday will be delivered the next day, including Saturdays.
- Orders approved between 1pm Friday and 1pm Monday will be delivered on Tuesday.
Test kits don’t need to be signed for and are delivered by Royal Mail.
Standard delivery
Test kits will be delivered within 3-5 working days of your order being approved.
Test kits don’t need to be signed for and are delivered by Royal Mail.
Important delivery info
Leaving in a safe place or with a neighbour
If your treatment is being delivered by Evri you can update your delivery preferences to enable delivery to a neighbour or leave in a safe place if you won't be in. You can update these preferences in the Evri app.
Please note: Our delivery carrier will try to honour your delivery instructions whenever possible. However, they can't always guarantee they can meet these requests.
Test kits don't need to be signed for, and will be posted through your letterbox.
Longer delivery times
Please allow an extra 24-48 hours for delivery if you live in one of these locations. Deliveries to these areas might be with a different courier.
Bank Holidays
Over Bank Holidays, delivery and collection services and cut off may vary. Please check our Bank Holiday page for the most up to date information about our service over any upcoming Bank Holidays.
Online pharmacy
If you choose delivery for your treatment, your prescription will be dispensed and dispatched from our Online Pharmacy.
