Delivery & collection

Mainland UK 

• Orders approved before 5pm Monday-Friday will arrive the next day (Tuesday - Saturday).
• Orders approved up to 12pm Sunday will arrive on Monday.
• Orders approved after 12pm Sunday will arrive Tuesday.

Northern Ireland, Isle of Man, Scottish Highlands, Channel Islands and other offshore UK destinations

• Unfortunately there are some locations where we can't offer next-day delivery, see if your location is affected here.
• Please allow an additional 24 to 48 hours for off shore UK destinations

You’ll be contacted by your courier when they know when they’ll be delivering your package. You can update your delivery preferences in the Evri app to enable delivery to a neighbour or leave in a safe place if you won't be in.

If you’re not present when Evri deliver your treatment, they will:

• post your parcel through your letter box
• deliver to neighbour
• deliver to your chosen safe place

If none of these options are feasible, Evri will attempt to delivery to you twice more, on consecutive working days.

• Packages will be delivered within 2-3 working days of your order being approved.

You’ll be contacted by your courier when they know when they’ll be delivering your package. You can update your delivery preferences in the Evri app to enable delivery to a neighbour or leave in a safe place if you won't be in. 

If you’re not present when Evri deliver your treatment, they will:

• post your parcel through your letter box
• deliver to neighbour
• deliver to your chosen safe place

If none of these options are feasible, Evri will attempt to delivery to you twice more, on consecutive working days.

Available to collect:

• Next day, if approved before 5pm Monday - Friday
• Monday, if approved after 5pm Friday up to 12pm Sunday 
• Tuesday, if approved after 12pm on Sunday

Evri will let you know when your order is on its way. You will need to sign for your parcel when you collect it. 

If you’d like someone else to collect your parcel for you, they’ll need to be over 16 years of age and have proof of your identity.

Find out more about ParcelShop collection here. 

• Available to collect in 2-3 working days.

Evri will let you know when your order is on its way. You will need to sign for your parcel when you collect it.

If you’d like someone else to collect your parcel for you, they’ll need to be over 16 years of age and have proof of your identity.

Find out more about ParcelShop collection here.

If your order is approved by 5pm Monday-Friday, you should be able to pick it up the same day from selected London pharmacies - provided they have your treatment in stock. 

We suggest you ring your chosen pharmacy before you go to collect your treatment, just to make sure they have it in stock and ready. 

Wegovy® requires cold storage during transportation (2-8 degrees Celsius) and, if available, will be dispatched Sunday - Friday only for next day delivery.

• Order before 5pm for next day delivery.
• Orders approved after 5pm will be delivered in two working days.
• Orders approved after 5pm on Friday up to midday Sunday will be dispatched for delivery on Monday.
• Orders approved from midday Sunday to 5pm Monday will be delivered on Tuesday.

We use packaging that keeps your treatment at the right temperature for up to 36 hours during transit. If cold storage is disrupted during the delivery process, the medication will be able to be used for up to six weeks. Once you have received your medication it is important you keep it stored in the fridge.

Wegovy® must be delivered to your home address to ensure safe storage as soon as possible. Please follow the tracking information provided by Evri to make sure you are available for delivery. LloydsPharmacy Online Doctor cannot take any responsibility for lost or stolen parcels once delivery has taken place, and no refunds will be issued.

Please do not use a pharmacy address. It is likely your delivery will be rejected or disposed of. No refunds will be issued if this happens. 

Mounjaro® requires cold storage during transportation (2-8 degrees Celsius) and, if available, will be dispatched Sunday - Friday only for next day delivery.

• Order before 5pm for next day delivery.
• Orders approved after 5pm will be delivered in two working days. 
• Orders approved after 5pm on Friday up to midday Sunday will be dispatched for delivery on Monday.
• Orders approved from midday Sunday to 5pm Monday will be delivered on Tuesday.

We use packaging that keeps your treatment at the right temperature for up to 36 hours during transit. If cold storage is disrupted during the delivery process, the medication can still be used for up to 30 days. Once you have received your medication it is important you keep it stored in the fridge. 

Mounjaro® must be delivered to your home address to ensure safe storage as soon as possible.

Please follow the tracking information provided by Evri to make sure you are available for delivery. LloydsPharmacy Online Doctor cannot take any responsibility for lost or stolen parcels once delivery has taken place, and no refunds will be issued.

Please do not use a pharmacy address. It is likely your delivery will be rejected or disposed of. No refunds will be issued if this happens.

Please do not order Mounjaro® if your delivery address is in the Channel Islands, Scottish Highlands, Northern Ireland, Isle of Man or other UK offshore areas. Mounjaro® must stay refrigerated in transit and delivery to these areas will be delayed. Unfortunately, you won't be able to safely use the full dose of the prescribed treatment. If you proceed, your order will be cancelled and refunded. 

Next-day delivery

• Orders approved before 5pm Monday to Friday will arrive the next day.
• Orders approved before 3pm Saturday and Sunday will arrive the next day.

Delivery of this medication will be unavailable during Bank Holidays. 

ParcelShop collection: 

ParcelShop collection will not be available from Friday 5pm up to Saturday 3pm.

• Orders approved before 5pm Monday to Friday will be available to collect at your chosen ParcelShop next day.
• Orders approved up to 3pm Sunday will be available to collect at your chosen ParcelShop on Monday.

• Orders approved before 1pm Monday-Friday will be delivered the next day, including Saturdays.  
• Orders approved between 1pm Friday and 1pm Monday will be delivered on Tuesday.

Test kits don’t need to be signed for and are delivered by Royal Mail.

Test kits will be delivered within 3-5 working days of your order being approved.

Test kits don’t need to be signed for and are delivered by Royal Mail.

If your treatment is being delivered by Evri you can update your delivery preferences to enable delivery to a neighbour or leave in a safe place if you won't be in. You can update these preferences in the Evri app. 

Please note:  Our delivery carrier will try to honour your delivery instructions whenever possible. However, they can't always guarantee they can meet these requests. 

Test kits don't need to be signed for, and will be posted through your letterbox. 

Please allow an extra 24-48 hours for delivery if you live in one of these locations. Deliveries to these areas might be with a different courier.  

Over Bank Holidays, delivery and collection services and cut off may vary. Please check our Bank Holiday page for the most up to date information about our service over any upcoming Bank Holidays.  

If you choose delivery for your treatment, your prescription will be dispensed and dispatched from our Online Pharmacy.