On this page

    Our vision

    On this page
    1. Our vision
    2. Our story
    3. What we do
    4. The future

    Our vision

    Our vision is a world where patients access healthcare wherever and whenever they need it. In this digital age, waiting lists and lengthy queues don’t fit in with the way people live their busy lives. We believe that patients should be able to speak to a doctor or pharmacist whenever they need us and that access to healthcare should be on-demand and at the patient’s convenience.

    We are leading the way in providing expert, safe, online healthcare, supported by our trusted network of over 1,500 LloydsPharmacy stores across the country.

    Our story

    We started helping patients in 2002 as DrThom.com. Our online service was revolutionary and one of the very first of its kind in the world. The safety of our patients has always been our top priority and we were one of the very first online healthcare organisations to register with the UK government-appointed independent healthcare regulator preceding the Care Quality Commission.

    We joined the LloydsPharmacy family in 2008 and have now treated almost 2 million patients and issued 3 million prescriptions. We believe that the best online healthcare is provided in conjunction with face-to-face care; that’s why our online service is supported by advice, health checks and tests from our LloydsPharmacy stores where our highly trained pharmacists complement our online team.

    Not only do we offer our service direct to patients, we also work closely with the NHS, playing an important role in supporting the wider healthcare system. We have worked with a number of NHS hospitals and CCGs and are particularly proud to be part of SHL, a home testing service offered in partnership with Chelsea and Westminster NHS Trust to patients in London. 

    What we do

    Patient-centred healthcare has always been at the core of our service. We originated as a doctor-led online service promoting easier and compassionate access to sexual health services. By removing the requirement for face-to-face care, we improved healthcare access for people seeking judgement-free, confidential medical advice.

    We now offer a range of treatments from vaccinations and travel medicines through to weight management and smoking cessation. We also offer home testing services and online assessments for certain conditions and provide reliable and free medical advice on our website and blog.

    The future

    We are working hard on several exciting projects that will allow us to provide our service to more people in more places and to treat an increasing range of conditions. We are passionate about online healthcare and are committed to helping our patients live healthier lives. 

    For more information about buying medication online, please read our advice here .

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    LloydsPharmacy Online Doctor

    This service operates in the United Kingdom only

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    LloydsPharmacy Online Doctor

    This service operates in the United Kingdom only

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    LloydsPharmacy Online Doctor

    This service operates in the Republic of Ireland only

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