Contact us

Medical Queries and Emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

  • 999 - For urgent assistance
  • 111 - For general medical enquiries (NHS)
  • 116 123 - If you are feeling depressed (Samaritans)

Customer Service Issues

Call us on 0207 989 9888
or message us via your patient record

  • Mon - Fri: 8am-6pm
  • Sat: 9am - 5:30pm

Remember our customer service team cannot help with medical queries. Our calls are monitored and recorded for quality and training purposes.

To reply to a clinicians message

Please reply to the clinicians messages or send a new message via your patient record

Reply to message


Please write to us:

  • Complaints team
  • LloydsPharmacy Online Doctor
  • 50-54 Wigmore Street
  • London, W1U 2AU

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