Contact us

Medical Queries and Emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

  • 999 - For urgent assistance
  • 111 - For general medical enquiries (NHS)
  • 116 123 - If you are feeling depressed (Samaritans)

Customer Service Issues

Call us on 0207 989 9888

or message us via your patient record

  • Mon‌-‌Fri: 8‌am-6‌pm
  • Sat: 9‌am-5.30‌pm

Due to essential training of our dedicated Patient Advisory Team, hold times might be longer than usual.


We will answer your call as soon as possible, and sincerely apologise for the delay.


Alternatively, please send us a message via your patient record.


Remember our customer service team cannot help with medical queries. Our calls are monitored and recorded for quality and training purposes.

To reply to a clinicians message

Please reply to the clinicians messages or send a new message via your patient record

Reply to message

Complaints

Please write to us:

  • Complaints team
  • LloydsPharmacy Online Doctor
  • 50-54 Wigmore Street
  • London, W1U 2AU