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Contact us

Medical Queries and Emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

  • 999 - For urgent assistance
  • 111 - For general medical enquiries (NHS)
  • 116 123 - Feeling depressed or have mental health concerns (Samaritans)

Customer Service Issues

Call us on 0207 989 9888
or message us via your patient record

  • Mon-Fri: 9am-5pm

    Sat: 9am-1pm

    Sun: Closed

Please note, we are not a general medical advice service. For medical advice not related to services we provide on our website, please consult your NHS GP or call the NHS 111 service. If you are experiencing a medical emergency, please call the emergency services on 999.

Our calls are monitored and recorded for quality and training purposes.

To reply to a clinicians message

Please reply to the clinicians messages or send a new message via your patient record

Reply to message


All complaints must be sent to us in writing.

You can do this via:
Your secure Patient Record (recommended)

Or post to:

  • Complaints Team
  • LloydsPharmacy Online Doctor
  • 50-54 Wigmore Street
  • London, W1U 2AU

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