Contact us

Medical Queries and Emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

999 - For urgent assistance
111 - For general medical enquiries (NHS)
116 123 - Feeling depressed or have mental health concerns (Samaritans)

Customer Service Issues

Call us on 0207 989 9888
or message us via your patient record

Mon-Fri: 9am-5pm

Sat: 9am-1pm

Sun: Closed

Please note, we are not a general medical advice service. For medical advice not related to services we provide on our website, please consult your NHS GP or call the NHS 111 service. If you are experiencing a medical emergency, please call the emergency services on 999.

Our calls are monitored and recorded for quality and training purposes.

Prescribing time frames

When placing your order with us, we aim to review and prescribe (where appropriate) within the following time frames:

9am – 5pm weekdays: Within 1 hour

9am – 5pm weekends & bank holidays: Within 4 hours

After 5pm: Next day

To reply to a clinicians message

Please reply to the clinicians messages or send a new message via your patient record

Reply to message

Complaints

All complaints must be sent to us in writing.

You can do this via:
Your secure Patient Record (recommended)

Or post to:

Complaints Team
LloydsPharmacy Online Doctor
50-54 Wigmore Street
London, W1U 2AU