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    LloydsPharmacy Online Doctor payment information & help

    On this page
    1. Payment methods
    2. Placing a payment
    3. Payment safety
    4. Refunding payments
    5. Need help?

    Payment methods

    We accept payments using Visa, Mastercard, and American Express cards, or you can choose to pay with PayPal. 

    Patients choosing to pay with PayPal will be directed to the PayPal website from our online checkout. Once your PayPal transaction is complete, you will then be returned to the LloydsPharmacy Online Doctor website. 

    Placing a payment

    All payments must be placed online via our website – we cannot place your order over the phone. Payment will be taken as soon as you place your order, and will appear on your bank statement as ‘LLOYDSONLINE’ or 'LLOYDSPHAR'. 

    Payment safety

    We don’t store, process, or transmit cardholder data. All card payments are administered by SagePay, who are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) to Level 1.

    Refunding payments

    Our doctors may reject your order if the treatment you have purchased is not medically safe or suitable for you. On such occasions, your payment will be automatically refunded. See our Terms & Conditions for the full details of our refund policy.

    Need help?

    If you encounter any problems when placing your order please contact our Customer Services team on 020 7989 9888 – a member of the team will be happy to help.

    If you don’t recognise a payment to us, call the above phone number first. You may then need to contact your card provider who will be able to instigate a chargeback investigation and process a refund where applicable.

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    LloydsPharmacy Online Doctor

    This service operates in the United Kingdom only

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    LloydsPharmacy Online Doctor

    This service operates in the United Kingdom only

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    LloydsPharmacy Online Doctor

    This service operates in the Republic of Ireland only

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