Bank Holiday delivery and collection

We want to let you know, we'll have a reduced service over the May Bank Holiday. There will be changes to delivery, ParcelShop and pharmacy collection, as well as customer service hours.

To receive your orders before the May Bank Holiday please read the information below.  

All treatments except emergency services

Delivery:

• Next day: Orders approved before 4pm Friday 23rd May should arrive by Saturday 24th May.
• Standard: Orders approved before Wednesday 21st May should arrive by Saturday 24th May.

Exceptions: Please allow an additional 2-3 days for delivery to the Channel Islands, Scottish Highlands and other UK offshore destinations including Northern Ireland and the Isle of Man. You can see the full list here. 

ParcelShop collection:

• Next day: Orders approved before 4pm Friday 23rd May should arrive on Saturday 24th May.

• Standard: Orders approved before Wednesday 21st May should arrive by Saturday 24th May.

Pharmacy collection:

Please check your chosen pharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready.  

• Orders approved before 4pm Friday 23rd May should be available for same day collection from your chosen pharmacy before May Bank Holiday providing the pharmacy is open.   

Any treatments approved after this time may not be available until Tuesday 27th May​​​​​​​.

• Check John Bell & Croyden opening times here.
• Check Well opening times here. 
• Check Day Lewis opening times here.  

Service closures

Emergency contraception and cystitis treatment

• These services and/or treatments will not be available from 4pm Friday 23rd May until 8am Tuesday 27th May. 

Please note this service will resume as normal from Tuesday 27th May. If you need treatment urgently, please call 111, contact your out-of-hours GP service or go to your local NHS walk-in centre. If you have a medical emergency, please call 999 or go to A&E.

Wegovy and Mounjaro

We recommend re-ordering as soon as possible to avoid a break in your treatment and any disruption to your weight loss journey due to the delay in dispatch over the Bank Holiday.

Delivery before the May Bank Holiday:

• Next day: Orders approved before 4pm Friday 23rd May should arrive on Saturday 24th May.

• Next day: Orders approved before midday Monday 26th May will arrive on Tuesday 27th May.

• Please note: Due to national stock issues, Mounjaro 12.5mg may experience additional dispatch delays over the Bank Holiday weekend.
  

Test kits

Delivery:

• Next day: Orders approved before 1pm Friday 23rd May should arrive before the Bank Holiday.  
  

• Standard: Orders approved by Monday 19th May should arrive the Bank Holiday.  

Test kits will be dispatched on Saturday 24th May and will likely arrive on Wednesday 28th May.

Results:

• Test kits arriving back at our partner lab on or before Tuesday 20th May should have results ready to share with you before the Bank Holiday. 
• The results of test kits arriving after this time will be delayed and may not be available until Tuesday 27th May. 

Please note this service will resume as normal from Tuesday 27th May.

Customer service hours 

• Friday 23rd May 2025: 9am – 5pm
• Saturday 24th May 2025: 9am – 1pm (messages until 5pm)
• Sunday 25th May 2025: 9am-5pm (messages only)
• Monday 26th May 2025: 9am – 1pm (messages until 5pm)
• Tuesday 27th May 2025: 9am – 5pm  

Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide. 

If you require urgent assistance, please call: 

• 999 - For medical emergencies   
• 111 - For general medical enquiries (NHS)   
• 116 123 - If you are feeling depressed (Samaritans)