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    Christmas and New Year delivery and collection

    On this page
    1. Treatments  
    2. Test kits 
    3. VideoGP
    4. Customer service hours 

    Just to let know, we'll have a slightly reduced service over the festive period. There will be some changes to delivery and collection times, as well as customer service hours.

    To get your orders before the Christmas and New Year please see below.  

    If you're collecting in store, please check your local LloydsPharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready. 

    We advise choosing collection over the festive period to ensure you receive your order on time. 

    We also strongly recommend choosing a LloydsPharmacy in Sainsburys over the holidays, as these are more likely to be open but with reduced hours. 

    Treatments  

    Christmas delivery and collection cut offs

    • Express delivery: Orders approved before 4pm on 19th December should arrive before Christmas. 
    • Standard delivery: Orders approved before 4pm on the 16th December  should arrive before Christmas. 
    • In-store collection: Orders approved before 4pm on 23rd December should be available for same day collection as usual from your chosen pharmacy providing the pharmacy is open. 
      • We strongly recommend choosing a LloydsPharmacy in Sainsburys over the holidays as these are open with reduced hours. 

    New Year delivery and collection cut offs

    • Express delivery: Orders approved before 12pm on 27th December should arrive before New Year. 
    • Standard delivery: Orders approved before 4pm on the 23rd December  should arrive before New Year. 
    • In-store collection: Orders approved before 4pm on 30th December should be available for same day collection as usual from your chosen pharmacy providing the pharmacy is open. 
      • We strongly recommend choosing a LloydsPharmacy in Sainsburys over the holidays as these are open with reduced hours. 

    Exceptions: Please allow additional time for delivery to the Channel Islands, Scottish Highlands and other UK offshore destinations including Northern Ireland and the Isle of Man.

    Test kits 

    Christmas  

    • Next-day delivery and COVID test kits: Orders approved by 12pm 20th December should arrive before Christmas.    
    • Standard delivery: Orders approved by 12pm 19th December should arrive before Christmas.    
    • Results: Test kits arriving back at our partner lab on or before the 22nd December will have results allocated before Christmas 

    New Year  

    • Next-day delivery and COVID test kits: Orders approved by 12pm 28th December should arrive before New Year.    
    • Standard delivery: Orders approved by 12pm 22nd December should arrive before New Year . 
    • Results: Test kits arriving back at our partner lab on or before the 28th December should have results allocated by the New Year.   

    VideoGP

    Christmas  

    • Delivery: Prescriptions processed by the clinician before 6pm on 19th December should arrive before Christmas.  
    • In-store collection: Prescriptions processed by the clinician before 6pm on 24th remember should be available for same-day collection.  
    • Exceptions: Please allow additional time for delivery to the Channel Islands, Scottish Highlands and other UK offshore destinations including Northern Ireland and the Isle of Man. 

    New Year 

    • Delivery: Prescriptions processed by the clinician before 6pm on 27th December should arrive before New Year.  
    • In-store collection: Prescriptions processed by the clinician before 3pm on 31st December should be available for same-day collection.  
    • Exceptions: Please allow additional time for delivery to the Channel Islands, Scottish Highlands and other UK offshore destinations including Northern Ireland and the Isle of Man 

    Customer service hours 

    • 24th Dec – 9am-1pm  
    • 25th Dec – CLOSED  
    • 26th Dec – CLOSED  
    • 27th Dec – 9am-1pm  
    • 28th Dec – 9am-1pm  
    • 29th Dec – 9am-5pm  
    • 30th Dec – 9am-5pm  
    • 31st Dec – 9am-1pm  
    • 1st Jan – CLOSED  
    • 2nd Jan - 9am-1pm  
    • 3rd Jan – NORMAL HOURS  

    Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide.

    If you require urgent assistance, please call: 

    • 999 - For medical emergencies   
    • 111 - For general medical enquiries (NHS)   
    • 116 123 - If you are feeling depressed (Samaritans) 
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