Bank Holiday delivery and collection

We want to let you know that we'll have a reduced service over the August Bank Holiday. There will be changes to delivery, ParcelShop and pharmacy collection, as well as customer service hours.

To receive your orders before the August Bank Holiday please read the information below.  

All treatments except emergency services

Delivery

• Next day: Orders approved before 4pm Friday 22nd August should arrive on Saturday 23rd August.
• Standard: Orders approved before 4pm Tuesday 19th August should arrive by Saturday 23rd August.

Exceptions: Please allow an additional 2-3 days for delivery to the Channel Islands, Scottish Highlands and other UK offshore destinations including Northern Ireland and the Isle of Man. You can see the full list here. 

ParcelShop collection

• Next day: Orders approved before 4pm Friday 22nd August should arrive on Saturday 23rd August.

• Standard: Orders approved before 4pm Tuesday 19th August should arrive by Saturday 23rd August.

Pharmacy collection

(This is only available in selected London Pharmacies).

Please check your chosen pharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready.  

• Orders approved before 4pm Friday 22nd August should be available for same day collection from your chosen pharmacy before the August Bank Holiday, providing the pharmacy is open.   

Any treatments approved after this time may not be available until Tuesday 26th August.

• Check John Bell & Croyden opening times here.
• Check Well opening times here.
• Check Day Lewis opening times here.

Service closures

Emergency contraception and cystitis treatment

• These services and/or treatments will not be available from 4pm Friday 22nd August until 8am Tuesday 26th August. 

Please note this service will resume as normal from Tuesday 26th August. If you need treatment urgently, please call 111, contact your out-of-hours GP service or go to your local NHS walk-in centre. If you have a medical emergency, please call 999 or go to A&E.

Wegovy and Mounjaro

We recommend re-ordering as soon as possible to avoid a break in your treatment and any disruption to your weight loss journey due to the delay in dispatch over the Bank Holiday.

Delivery before the August Bank Holiday:

• Next day: Orders approved before 4pm Friday 22nd August should arrive on Saturday 23rd August.

Test kits

Delivery:

• Next day: Orders approved before 1pm Friday 22nd August should arrive before the Bank Holiday.  
  

• Standard: Orders approved before 1pm Monday 18th August should arrive the Bank Holiday.  

Results:

• If our partner lab receives your test kit on or before Tuesday 19th August, we should have results ready to share with you before the August Bank Holiday. 
• The results of test kits arriving after this time will be delayed and may not be available until Tuesday 26th August.
• We recommend that you don't take and post your blood sample between Wednesday 20th August and Tuesday 26th August. 

Please note this service will resume as normal from Tuesday 26th August.

Customer service hours 

• Friday 22nd August 2025: 9am – 5pm
• Saturday 23rd August 2025: 9am – 1pm (messages until 5pm)
• Sunday 24th August 2025: 9am - 5pm (messages only)
• Monday 25th August 2025: 9am – 1pm (messages until 5pm)
• Tuesday 26th August 2025: 9am – 5pm  

Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide. 

If you require urgent assistance, please call: 

• 999 - For medical emergencies   
• 111 - For general medical enquiries (NHS)   
• 116 123 - If you are feeling depressed (Samaritans)