August Bank Holiday delivery and collection
Just to let you know, we'll have a reduced service over the August Bank Holiday. There will be some changes to delivery and collection times, as well as our customer service hours.
We recommend you choose delivery to your door or click and collect from over 7000 convenient locations.
Treatments
Delivery and collection cut offs:
- Next day delivery: Orders approved before 5pm on Friday 25th August will be delivered by Saturday 26th August.
- Standard delivery: Orders approved over the August bank holidays should be delivered within 3-4 working days.
Next day ParcelShop collection: Orders approved before 5pm on Friday 25th August will be available to collect on Saturday 26th August.
Standard ParcelShop collection: Orders approved over the August bank holidays will be available to collect within 3-4 working days
- Exceptions: Please allow additional time for delivery if you live in one of these locations.
- Saxenda®: Orders approved before 5pm on Thursday 24th August will be delivered by Friday 25th August. The service will then be unavailable to order until 29th August.
- In-store collection: Orders approved before 4pm on the 25th August should be available for same day collection from your chosen pharmacy providing the pharmacy is open.
Please check your local LloydsPharmacy opening hours, and ring ahead before collecting to see if your store has your prescription ready. Our stores are operating on reduced hours over the August Bank Holidays period, and they are extremely busy.
Test kits
- Next-day delivery and COVID test kits: Orders approved before midday on Thursday 24th August should be delivered by Friday 25th August.
- Standard delivery: Orders approved over the August bank holidays should be delivered within 3-4 working days.
- Results: Test results will be available within 72 hours of the sample arriving back at the lab.
VideoGP
- Delivery: Prescriptions processed by the clinician before 5pm on the 25th August should be delivered next day.
- Exceptions: Please allow additional time for delivery if you live in one of these locations.
Customer service hours
Friday 25th August 9am – 5pm
Saturday 26th August 9am – 1pm
Sunday 27th August CLOSED
Monday 28th August 9am – 1pm
Tuesday 29th August 9am – 5pm
Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide.
If you require urgent assistance, please call:
- 999 - For medical emergencies
- 111 - For general medical enquiries (NHS)
- 116 123 - If you are feeling depressed (Samaritans)
