Bank Holiday delivery and collection

We want to let you know, we'll have a reduced service over the Early May Bank Holiday. There will be changes to delivery, ParcelShop and pharmacy collection, as well as customer service hours.

To receive your orders before the Early May Bank Holiday please read the information below.  

All treatments except emergency services

Delivery:

• Next day: Orders approved before 4pm Friday 2nd May should arrive by Saturday 3rd May.
• Standard: Orders approved before Wednesday 30th April should arrive by Saturday 3rd May.

Exceptions: Please allow an additional 2-3 days for delivery to the Channel Islands, Scottish Highlands and other UK offshore destinations including Northern Ireland and the Isle of Man. You can see the full list here. 

ParcelShop collection:

• Next day: Orders approved before 4pm Friday 2nd May should arrive on Saturday 3rd May.

• Standard: Orders approved before Wednesday 30th April should arrive by Saturday 3rd May.

Pharmacy collection:

Please check your chosen pharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready.  

• Orders approved before 4pm Friday 2nd May should be available for same day collection from your chosen pharmacy before Early May Bank Holiday providing the pharmacy is open.   

Any treatments approved after this time may not be available until Tuesday 6th May​​​​​​​.

• Check John Bell & Croyden opening times here.
• Check Well opening times here. 
• Check Day Lewis opening times here.  

Service closures

Emergency contraception and cystitis treatment

• These services and/or treatments will not be available from 4pm Friday 2nd May until 8am Tuesday 6th May. 

Please note this service will resume as normal from Tuesday 6th May. If you need treatment urgently, please call 111, contact your out-of-hours GP service or go to your local NHS walk-in centre. If you have a medical emergency, please call 999 or go to A&E.

Wegovy and Mounjaro

We recommend re-ordering as soon as possible to avoid a break in your treatment and any disruption to your weight loss journey due to the delay in dispatch over the Bank Holiday.

Delivery before the Early May Bank Holiday:

• Next day: Orders approved before 4pm Friday 2nd May should arrive on Saturday 3rd May.

• Next day: Orders approved before midday Monday 5th May will arrive on Tuesday 6th May.

• Please note: Due to national stock issues, Mounjaro 12.5mg may experience additional dispatch delays over the Bank Holiday weekend.
  

Test kits

Delivery:

• Next day: Orders approved before 1pm Friday 2nd May should arrive before the Bank Holiday.  
  

• Standard: Orders approved by Monday 30th April should arrive the Bank Holiday.  

Test kits will be dispatched on Saturday 3rd April and will likely arrive on Wednesday 7th May.

Results:

• Test kits arriving back at our partner lab on or before Tuesday 29th April should have results ready to share with you before the Bank Holiday. 
• The results of test kits arriving after this time will be delayed and may not be available until Tuesday 6th May. 

lease note this service will resume as normal from Tuesday 6th May.

Customer service hours 

• Friday 2nd May 2025: 9am – 1pm (messages until 5pm)
• Saturday 3rd May 2025: 9am – 1pm (messages until 5pm)
• Sunday 4th May 2025: CLOSED
• Monday 5th May 2025: 9am – 1pm (messages until 5pm)
• Tuesday 6th May 2025: 9am – 5pm 

Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide. 

If you require urgent assistance, please call: 

• 999 - For medical emergencies   
• 111 - For general medical enquiries (NHS)   
• 116 123 - If you are feeling depressed (Samaritans)