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    Easter delivery and collection

    On this page
    1. Treatments
    2. Service closures
    3. Test kits
    4. Customer service hours 

    We want to let you know, we'll have a reduced service over the festive period. There will be changes to delivery, ParcelShop and pharmacy collection, as well as customer service hours.

    To receive your order before Easter please read the information below. 


    Last order times and dates
    Deliver/Collect by
    Standard delivery
    5pm Friday 22nd March
    6pm Thursday 28th March
    Next day delivery5pm Wednesday 27th March
    6pm Thursday 28th March
    Wegovy® and Mounjaro® delivery
    5pm Wednesday 27th March
    6pm Thursday 28th March
    Next day ParcelShop collection
    5pm Wednesday 27th March
    6pm Thursday 28th March
    Standard ParcelShop collection 
    5pm Friday 22nd March
    6pm Thursday 28th March
    Day Lewis selected London pharmacies Click and Collect
    6pm Thursday 28th March

    Store closed 

    Friday 29th March & Monday 1st April

    John Bell & Croydon London pharmacy Click and Collect
    6pm Thursday 28th March
    Open 12pm – 6pm Friday 29th March – Monday 1st April 
    Test kit standard delivery
    1pm Thursday 21st March
    Delivered by 6pm Thursday 28th March 
    Test kit next day delivery
    1pm Tuesday 26th March
    Delivered by 6pm Thursday 28th March
    Test kit return and results allocation
    Sample must arrive back at the lab by Wednesday 27th March
    Results available by 5pm 30th March 

    Treatments

    Delivery:

    • Next day: Orders approved before 5pm Wednesday 27th March should arrive before Easter
    • Standard: Orders approved before 5pm on 22nd March should arrive before Easter.

    Exceptions: Please allow an additional 2-3 days for delivery to the Channel Islands, Scottish Highlands and other UK offshore destinations including Northern Ireland and the Isle of Man. You can see the full list here

    ParcelShop collection:

    • Next day: Orders approved before 5pm Wednesday 27th March should arrive before Easter. 

    • Standard: Orders approved before Friday 22nd March should arrive before Easter. 

    Pharmacy collection (only available in selected London pharmacies):

    Please check your chosen pharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready.  

    • Orders approved before 4pm Thursday 28th March should be available for same day collection from your chosen pharmacy before Easter providing the pharmacy is open.   

    Any treatments approved after this time may not be available until Tuesday 2nd April.
    Please check John Bell & Croyden opening times here.

    Service closures

    Emergency contraception and cystitis treatment

    • These services and/or treatments will not be available from 4pm Thursday 28th March until 8am Tuesday 2nd April

    Please note this service will resume as normal from Tuesday 2 January 2024. If you need treatment urgently, please call 111, contact your out-of-hours GP service or go to your local NHS walk-in centre. If you have a medical emergency, please call 999 or go to A&E.

    Wegovy® and Mounjaro®

    We will not be taking any orders from new or existing patients for our Wegovy® and Mounjaro® service from 5pm Wednesday 27th March. If you are an existing patient, we recommend re-ordering as soon as possible to avoid a break in your treatment and any disruption to your weight loss journey.

    Please note this service will resume as normal from 8am Tuesday 2nd April. 
     

    Delivery:

    • Next day delivery: Orders approved before 5pm Wednesday 27th March should arrive next day.   

    BMI & ID checks:

    If you're a new patient and placed an order before 5pm Wednesday 27th March, but it wasn't approved by the 5pm deadline, please be assured that our team will be reviewing Wegovy® and Mounjaro® orders over the bank holiday. All approved orders will then be sent from Tuesday 2nd April.  

    Chlamydia treatment

    • This service will be available for collection only (from selected London pharmacies, and subject to opening hours) from 5pm Wednesday 27th March until 8am Tuesday 2nd April.  

    Test kits

    Delivery:

    • Next day: Orders approved before 5pm 22nd March should arrive before  Easter.
    • Standard: Orders approved before 5pm 22nd March should arrive before  Easter.  

    Test kits ordered over Easter will be dispatched but are subject to delays. Please allow 7-10 working days for delivery during this time. 

    Results:

    • If our partner lab receives your test kit on or before Wednesday 27th March, we should have results ready to share with you before Easter. 

    • The results of test kits arriving after this time will be delayed and may not be available until Tuesday 2nd April.  

    • We recommend that you don’t take and post your blood sample between Wednesday 27th March and Tuesday 2nd April due to delivery delays. 

    • Please note this service will resume as normal from Tuesday 2nd April.  

    Please note this service will resume as normal from Tuesday 2 January 2024. 

    Customer service hours 

    • 29th March: 9am - 1pm
    • 30th March: 9am - 1pm
    • 31st March: Closed
    • 1st April: 9am - 1pm

    Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide. 

    If you require urgent assistance, please call: 

    • 999 - For medical emergencies   
    • 111 - For general medical enquiries (NHS)   
    • 116 123 - If you are feeling depressed (Samaritans) 
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