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    August Bank Holiday delivery and collection

    On this page
    1. Treatments
    2. Service closures
    3. Customer service hours 

    We want to let you know, we'll have a reduced service over the August Bank Holiday. There will be changes to delivery, ParcelShop and pharmacy collection, as well as customer service hours.

    To receive your order before the August Holiday please read the information below. 


    Last order times and dates
    Deliver/Collect by
    Standard delivery
    5pm Tuesday 20th August
    6pm Saturday 24th August
    Next day delivery5pm Friday 23rd August
    6pm Saturday 24th August
    Next day ParcelShop collection
    5pm Friday 23rd August
    6pm Saturday 24th August
    Standard ParcelShop collection 
    5pm Tuesday 20th August
    6pm Saturday 24th August
    Day Lewis selected London pharmacies Click and Collect
    5pm Friday 23rd August

    Stores closed except Harrods.

    Monday 26th August 10am – 8pm

    John Bell & Croydon London pharmacy Click and Collect
    5pm Friday 23rd August

    Open 12pm – 6pm  

    Monday 26th August

    Test kit standard delivery1pm Tuesday 20th August
    6pm Friday 23rd August
    Test kit next day delivery
    1pm Friday 23rd August
    6pm Saturday 24th August
    Test kit return and results allocation
    Sample must arrive back at the lab by Tuesday 20th August
    Results available by Friday 23rd August
    Wegovy® and Mounjaro®
    Orders approved after 5pm Friday 23rd August to midday Monday 26th August
    Tuesday 27th August

    Treatments

    Delivery:

    • Next day: Orders approved before 5pm Friday 23rd August should arrive on Saturday 24th August.
    • Standard: Orders approved before 5pm Tuesday 20th August should arrive by Saturday 24th August

    Exceptions: Please allow an additional 2-3 days for delivery to the Channel Islands, Scottish Highlands and other UK offshore destinations including Northern Ireland and the Isle of Man. You can see the full list here

    ParcelShop collection:

    • Next day: Orders approved before 5pm Friday 23rd August should arrive on Saturday 24th August. 

    • Standard: Orders approved before 5pm Tuesday 20th should arrive by Saturday 24th August.  

    Pharmacy collection (only available in selected London pharmacies):

    Please check your chosen pharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready.  

    • Orders approved before 5pm Friday 23rd August should be available for same day collection from your chosen pharmacy before the August Bank Holiday providing the pharmacy is open.   

    Any treatments approved after this time may not be available until Tuesday 27th August.

    Please check John Bell & Croyden opening times here.

    Service closures

    Emergency contraception and cystitis treatment

    • These services and/or treatments will not be available from 5pm Friday 23rd August until 8am Tuesday 27th August.  

    Please note this service will resume as normal from Tuesday 27th August. If you need treatment urgently, please call 111, contact your out-of-hours GP service or go to your local NHS walk-in centre. If you have a medical emergency, please call 999 or go to A&E.

    Wegovy® and Mounjaro®

    • Orders from 5pm Friday 23rd August to midday Monday 26th August will be delivered on Tuesday 27th August.  

    Test kits

    Delivery:

    • Next day: Orders approved before 1pm Friday 23rd August should arrive before the August Bank Holiday. 
    • Standard: Orders approved before 1pm Monday 19th August should arrive before the August Bank Holiday. 

    Results:

    • If our partner lab receives your test kit on or before Tuesday 20th August, we should have results ready to share with you before the August Bank Holiday.

    • The results of test kits arriving after this time will be delayed and may not be available until Tuesday 27th August. 

    Please note this service will resume as normal from Tuesday 27th August.

    Customer service hours 

    • Monday 26th August: Messages 9am-5pm, phone lines open 9-1pm

    Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide. 

    If you require urgent assistance, please call: 

    • 999 - For medical emergencies   
    • 111 - For general medical enquiries (NHS)   
    • 116 123 - If you are feeling depressed (Samaritans) 
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