Contact us

Medical queries and emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

• 999 - For urgent assistance
• 111 - For general medical enquiries (NHS)
• 116 123 - Feeling depressed or have mental health concerns (Samaritans)

Customer service issues

Call us on 0207 989 9888
or message us via your account

• Mon-Fri: 9am-5pm
• Sat: 9am-1pm
• Sun: Closed

Please note, we are not a general medical advice service. For medical advice not related to services we provide on our website, please consult your NHS GP or call the NHS 111 service. If you are experiencing a medical emergency, please call the emergency services on 999.

Our calls are monitored and recorded for quality and training purposes.

Prescribing time frames

When placing your order with us, we aim to review and prescribe (where appropriate) within the following time frames:

• 9am – 5pm weekdays: Within 1 hour
• 9am – 5pm weekends & bank holidays: Within 4 hours
• After 5pm: Next day

To reply to a clinician's message

Please reply to the clinician's messages or send a new message via your account

Complaints

All complaints must be sent to us in writing.

You can do this via:
Your secure account (recommended)

Or post to:
Complaints Team
LloydsPharmacy Online Doctor
50-54 Wigmore Street
London, W1U 2AU