We are experiencing a significant increase in demand for our COVID-19 tests and our partner lab is working hard to send out test kits and process results as quickly as possible. If you are waiting for test results and have a question, please message our team in your patient record. Click here for info about COVID-19 swab tests. 

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    CQC 2019 inspection results

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      LloydsPharmacy Online Doctor CQC rating 2019​​​​​​​
      Celebrating Excellence: Inspected and rated Good by the Care Quality Commission. Read the report in full.

      The results are in and our latest CQC inspection was a success with an excellent outcome – we are proud to be a leading Online Primary Care Service!

      The Care Quality Commission (CQC) recently completed their latest inspection round of Online Primary Care Services and have rated this group for the first time.  LloydsPharmacy Online Doctor is one of only a handful of these services to achieve an Outstanding category rating for any of the five Key Questions assuring the quality of your care: Safe, Effective, Caring, Responsive and Well-led.   

      Our service to you is now CQC-rated Outstanding for being Well-led, as well as Good across the board for the remaining categories giving us an overall Good rating. An Outstanding Well-led service means our leadership, management and governance is ensuring we are providing high-quality care, tailored to your individual needs. We are encouraging learning and innovation, and promoting an open, fair culture for our patients and colleagues. 

      The Care Quality Commission is the independent regulator of health and adult social care in England. They make sure we are providing our patients with safe, effective, compassionate and high-quality care, encouraging improvement for all services and celebrating excellence.

        LloydsPharmacy Online Doctor CQC infographic

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      LloydsPharmacy Online Doctor

      This service operates in the United Kingdom only

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      LloydsPharmacy Online Doctor

      This service operates in the United Kingdom only

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