1,900+ LloydsPharmacy & Sainsbury's Pharmacies
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Our doctors are NHS accredited and UK-based.
No face-to-face appointments needed.
Please send us a message requesting for your account to be deactivated through your Patient Record.
If you would like your GP to be informed of the services that you have used with us, please provide us with your GP’s name, address and fax number. Please note that we will only contact your GP if you specifically ask us to and provide us with this information.
All payments must be placed online via our website. We cannot place your order over the phone.
We accept payments using Visa, Mastercard, and American Express cards, or you can choose to pay with PayPal.
If you have previously been approved for certain treatments, they should remain unhidden (i.e. pre-approved by the doctor) in your Patient Record. You can re-order them quickly and easily by logging in to your Patient Record, selecting one from the list of Suggested Treatments and filling out a shorter version of the standard questionnaire.
You should always call ahead to ensure that your chosen pharmacy has your treatment ready for collection.
Please note, Next-Day Delivery order tracking is not available for test kits.
If you haven’t received your tracking number please contact us via your Patient Record or call us on 020 7989 9888.
If you are in Ireland please visit LloydsOnlineDoctor.ie. If you are elsewhere, please visit your GP for medical help.
We offer a FREE Standard Delivery service, allowing you to receive your medicines within 3-5 working days without having to pay any delivery charges. If you would like your treatments to be delivered sooner, however, you can use our Next-Day Delivery service for a price of £4.95.
If you do not want your order delivered, you can also choose free Same-Day Collection from a local LloydsPharmacy store.
Using DPD Next-Day Delivery allows UK Mainland patients to receive their treatments the next working day (treatments will arrive within 2 working days for the rest of the UK). Please note that orders placed after 4pm will not be sent out until the next working day. Orders placed on Friday after 4pm will arrive the following Tuesday.
Orders placed between 4pm Thursday - 4pm Friday will be delivered by Royal Mail Tracked 24® on Saturday.
Using Royal Mail FREE Standard Delivery allows you to receive treatments within 3-5 working days without paying any delivery costs.
If you do not want your order delivered, you can choose Same-Day Collection from a local LloydsPharmacy store.
LloydsPharmacy store locator.
If after 6 months the prescription has not been collected and/or we have not been notified that the patient no longer requires the order, the prescription will expire and a new order will need to be placed. You will not be entitled to a refund if you do not collect your order within 6 months.
Click here to book and pay for an appointment.
If you want the morning after pill for free you should visit your GP or a sexual health clinic. The NHS also operates a scheme in some areas which allows you to get the morning after pill free of charge from participating pharmacies. Please check with the NHS to find out whether this applies to pharmacies in your area.
If you cannot find the product that you are looking for it is probably because we do not prescribe this product. We suggest that you contact your GP to obtain a prescription.
Call customer services on:
020 7989 9888
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Our NHS accredited doctors work from our London office.
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