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The LloydsPharmacy Online Doctor Vision

LloydsPharmacy Online Doctor is a leader of safe and reliable digital healthcare. Our service was first founded in 2002 under the name ‘DrThom’ and represented the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission. We then launched under our current operational title in 2008.

Our Story

Patient-centred healthcare has always been at the core of our service. We originated as a doctor-led initiative promoting easier and more comfortable access to sexual health services. By removing the onus from face-to-face care, we aimed to expand healthcare access to help people who were too embarrassed to seek important medical advice.

We now prescribe contraception and sexual health treatments alongside a whole host of others, from hair loss to erectile dysfunction to vaccinations. We also offer testing services and online assessments for certain conditions, and provide reliable medical advice for free on our website and blog.

A personalised model of healthcare

In spite of the technological revolution witnessed in other sectors, from banking to online retail, the basic model for how people access their healthcare hasn’t changed much; patients are still reliant on a physically-bound GP consultation, where appointments are scarce and often inconvenient.

The idea behind our service is simple: we offer patients an alternative to traditional face-to-face medicine, working with our pharmacists where appropriate to ensure patients can access the treatment they need in their preferred care setting.

You can start a consultation at any point of the day from the comfort of your home, and most treatments can be delivered right to your door.

Ultimately, we’re working towards a future where everyone can access effective healthcare in a way that suits their lifestyle, and where patients feel empowered to take ownership of their health problems.

Our service represents a step towards personalised healthcare, and provides the safety and reliability assurances needed to make such a vision possible.

Safe and reliable online healthcare

The success of our vision so far is a testament to the high medical standards we uphold and the trust we have formed with our patients.

And it’s a trust relationship that we’re committed to. Patient safety will always be a priority in all of our work, and our doctors are constantly reviewing our service to ensure we provide the safest online patient experience possible.

For more information about buying medication online, please read our advice here.