LloydsPharmacy Online Doctor Cookie And Privacy Policies

Cookies on onlinedoctor.lloydspharmacy.com

We use standard technology called 'cookies' on this website. A cookie is a small data file that is stored on your computer's hard drive by your web browser when you access a website.

Cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to show us the most popular areas of our website. They allow us to enrich your experience of using the website and make it more user-friendly.

Please note; cookies do not contain confidential or person-identifiable information such as your home address, telephone number or credit card details. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. If you continue without changing these settings, you consent to this - but you can still change your settings at any time (see below section 'Removing and disabling cookies').

We use the following types of cookies on onlinedoctor.lloydspharmacy.com:

Session cookies

Session cookies enable us to keep track of your movement through the website and allow you to use the site quickly and easily without having to re-enter information. For example, they allow our site to remember what you have added to your shopping basket, enabling you to make your order without re-entering all your choices again at the checkout. Your contact details may be used to send a basket recovery email if you abandon your basket before completing the purchase. Without session cookies, a new page would not recognise your past activities on all prior pages and your shopping basket at checkout would always remain empty.

Persistent cookies

Persistent cookies help us remember your settings for each time you visit. They enable us to authenticate who you are once you register and to remember your preferences the next time you visit the site. This gives you faster and more convenient access each time you visit our site.

Third party cookies

We may use cookies that are set by a partner company to enable us to track user browsing habits, helping us to improve how the site runs and personalise your user experience. Third party cookies also facilitate campaign delivery through advertisements and email activity, as well as providing analytical reporting for our website.

Removing and disabling cookies

You can control the cookies on your computer or device, and have the option of turning them on or off. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your experience of our website. While you will still be able to browse around the site, the functions that allow you to add items to your basket, set up a new account or access an existing account will not be available.

Most browsers automatically accept cookies; if you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject them. This will mean that no website will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser.

See AllAboutCookies.org for further details on how to do this for most browsers. To find out more about cookies and how we use your information, see our Privacy Policy.

Privacy Policy

About us

Expert Health Limited trading as LloydsPharmacy Online Doctor is a member of the Admenta Group of companies. This privacy policy explains what information we collect about you, how we and our group may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.


The information we collect

In order to provide you with the services you require, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested. We may also collect sensitive personal data concerning health matters from or about you if you register for the online doctor service. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as other companies in our group.

Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.


In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and are used to record how you navigate this website on each visit.

Our cookies enable us to develop our website to reflect our customers’ interests, and to note who has seen which pages, properties and advertisements (including click through from emails). They also monitor how frequently particular pages are visited, allowing us to determine the most popular areas of our website. We may use cookies to enrich your experience using the website by tailoring what you see to what we have learned about your preferences during your visits to the site.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. For further information on cookies and how to switch them off see AllAboutCookies.org.

To find out more about the cookies we use on this site, see our Cookies Policy.

How we will use your information

All personal information that we obtain about you and/or any other person whose details you provide will be recorded, used, and protected by us in accordance with current data protection legislation, our Terms and Conditions and this Privacy Policy.

We will primarily use the personal information:

  • to provide and follow up the services you request from us and to request your feedback
  • to communicate with you in the event that any services requested are unavailable or if there is a query or problem with your order for record keeping purposes
  • to carry out market research so that we can improve the services we offer
  • to track and analyse activity on our website
  • to create an individual profile for you so that we can enhance your user experience
  • to understand and respect your preferences and to provide details of relevant offers and opportunities where you have agreed to receive them.

Disclosing your personal information

In order to provide our products and services, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, our partner pharmacists at LloydsPharmacy, our partners at laboratories, technology hosts, printing companies and mailing houses. In these circumstances, we will ensure that personal information is properly protected and that it is only used in accordance with this Privacy Policy.

Offers and opportunities

We, our group and carefully selected third parties would like to contact you and/or any person whose information you provide to us to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email. Details of how to opt-in to receiving details of offers are on relevant pages of this website. You can change your mind at any time.


We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.

Use of your information within the European Economic Area

Some of the organisations to which we may disclose personal information may be situated within the European Economic Area (‘EEA’). In order to provide the products and services you require, we may need to transfer your personal information to countries within the EEA, some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that the information is protected in accordance with this privacy policy and in full compliance with all aspects of the Data Protection Act.

Changes to the Privacy Policy

Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.

Updating and correcting information

You may update or correct your personal information online via your Patient Record. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.

Your rights to access your personal information

You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. We may charge a small fee towards the cost of administering any request made. The current fee is £10.00.

How to contact us

Telephone: 020 7989 9888

Mail: Data Protection Officer, Expert Health Limited, Mezzanine Floor, 50-54 Wigmore Street, London W1U 2AU.