Product features
Includes free delivery
Results will be available online in 2-3 working days
You can download a copy of your results in the 'Documents' section of your Patient Record
How does this COVID-19 test work?
When your test kit arrives you’ll find a swab which you can use to collect a sample from your mouth and nose. Your sample is sent to our partner lab, where it will be tested for signs of the virus. If the result is positive, the test will indicate you currently have COVID-19.
Watch the video to find out more.
Our COVID-19 test kits are fully regulated
- Sampling kits are CE-marked, meaning they conform to European standards for medical testing
- They are legal to supply in the UK
- The Doctors Laboratory (TDL) provides UK-accredited medical services globally.
Do I need a COVID-19 swab test?
If you have symptoms of COVID-19 (a high temperature, new continuous cough or loss/change to your sense of taste and/or smell) you might want to get tested for the virus. The same goes for you if you’ve been in contact with someone who’s got the virus or has symptoms. You don’t have to have symptoms yourself to get a test.
Who can use this COVID-19 swab test?
Test kits are suitable for adults aged 18 and over. Our test kits are for personal use only, and must not be ordered for somebody else, including your children.
You will be limited to one test kit per person at one time.
Can I get a downloadable copy of my results?
Once your results are ready you can view and download your results from the ‘Documents’ section of your account.
Advice for travellers
We do not recommend you use our service for outbound travel purposes. We cannot guarantee you will receive your results within 72 hours. The downloadable copy of your results does not include personal information such as your passport number.
Taking a COVID PCR swab test on your return will confirm whether or not you currently have COVID-19.
How does this COVID-19 test work?
When your test kit arrives you’ll find a swab which you can use to collect a sample from your mouth and nose. Your sample is sent to our partner lab, where it will be tested for signs of the virus. If the result is positive, the test will indicate you currently have COVID-19.
How do I take the COVID-19 swab test?
You will need to insert the swab into your mouth and nose, carefully following the instructions we’ve provided in your test kit. Place your sample into the packaging provided and send it back to our partner lab using the prepaid postage that comes with your kit.
Your sample can only be posted in Royal Mail priority post boxes in the UK. This makes sure your sample will be handled with care and get to our partner lab as a priority. Find out where your local one is.
We’ve created a handy step-by-step guide for using the COVID-19 swab test kit (see below).
Instructions for using COVID-19 swab test
How our COVID-19 service works
Request your test kit online and receive it by post.
5 mins
Take the test using the instructions provided. Lateral flow test users will get their result within 15 minutes. If you’re taking a PCR or antibody test, package up your sample and send it back to the lab.
Free to send back to the lab if needed
View or download your PCR or antibody results from your Patient Record. We’ll let you know as soon as they are ready by email or text.
PCR and antibody results are available an estimated three working days from the lab receiving your sample. This timeline is an estimate and it could take longer.
Coronavirus (COVID-19) PCR swab test kit FAQs
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Does this COVID-19 test tell me if I have COVID-19 or if I've had it before?
The COVID-19 swab test will tell you if you currently have COVID-19, not if you have been infected in the past.
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When will my home testing kit arrive?
Your test kit will arrive within an estimated 2 working days of your order being approved by our clinicians.
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Where can I post my sample back to the lab?
Your sample must be posted in a Royal Mail priority post box in the UK. This ensures your sample will be handled with care and get to our partner lab as a priority. Find out more about priority post boxes and where your local one is.
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How long does it take to get coronavirus test results?
Once the lab has received your sample, it usually takes up to an estimated 3 working days from when you receive a message from us confirming we have received your sample for processing. This timeline is an estimate and it could take our lab longer to process your results.
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How will I receive my COVID-19 test results?
We'll send you a text or email as soon as your results are ready. You can view your results in your account. You’ll also be able to access a downloadable certificate of your results in the ‘Documents’ section.
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Can I get a paper copy of my results?
You can download and print your results in the ‘Documents’ section of your account as soon as they are ready. You can print this to get a paper copy of your results.
Advice for travellers
We do not recommend you use our service for outbound travel purposes. We cannotguarantee you will receive your results within 72 hours. The downloadable copy of your results does not include personal information such as your passport number.Taking a COVID PCR swab test on your return will confirm whether or not you currently have COVID-19.
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Can I get a COVID-19 swab test in-store?
Yes, our colleagues at MASTA and LloydsPharmacy are offering in-store testing. Find out more by visiting the:
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What are the different possible results from the COVID-19 swab test?
There are 3 possible outcomes from the COVID-19 swab test - a positive result, negative result or an inconclusive result. An inconclusive result is often due to a poor sample or because the swab has been damaged. So it’s really important to follow the instructions provided in the test kit carefully. If this happens, don’t worry, we’ll send another test out to you free of charge.
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Can you get a false negative COVID test?
There is the possibility of a false negative result. This means a test result can come back as negative when a person is positive. This can be due to low levels of the virus at different stages of the disease. This test is more helpful to confirm the presence of the infection, rather than to give you the ‘all-clear’.
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Can you get a false positive COVID test?
Right now, it’s not known how long the test will continue to give a positive result after recovery. This means there’s a chance of a false positive result.
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Will I be able to speak to someone about my COVID-19 test results?
If you have a question about the outcome of your COVID-19 test, please send us a message in your account.
Lateral flow tests delivery
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Standard delivery (free: available on 10 and 20 packs only)
- Delivered within 3-5 working days.
Your package must be signed for.
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Express delivery (£4.95)
- Orders approved before 4pm Monday-Friday will arrive within 1-2 working days.
- Orders approved between 4pm Friday and 12pm Sunday will usually arrive on Monday or Tuesday.
Your package must be signed for.
PCR and antibody tests delivery
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Royal Mail tracked delivery (free)
Your sampling kit will arrive within 2 working days of your order being approved by our clinicians.
Delivery information
| Order approved by | Receive test kit by | Return to lab prior to postal cut off | Results received within |
| Before 1pm Monday - Friday | Next day, inc. Saturday | Next day, inc. Saturday | Up to 3 working days after you receive your sample processing notification |
| After 1pm Monday - Thursday | Two days, inc. Saturday | Next day, inc. Saturday | |
| After 1pm Friday | Next working Tuesday | Next day, inc. Saturday | |
| Saturday | Next working Tuesday | Monday | |
| Sunday | Next working Tuesday | Tuesday |
