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Delivery & collection update

Our pharmacies are very busy at the moment, so we recommend choosing delivery at checkout. 

GP photo assessment upload service - Sexual health service
  • Ideal if you think you have an STI
  • Convenient and discreet
  • No need for a face-to-face appointment

Genital photo assessment service

The genital photo assessment service allows a doctor to diagnose a sexual health condition without needing to see you in person. Simply upload two good-quality photos and we will aim to assess your condition within one working day.

GP photo assessment upload service - Sexual health service
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Collection and delivery info
Returning patient? Reorder
Collection and delivery info
  • Ideal if you think you have an STI
  • Convenient and discreet
  • No need for a face-to-face appointment

About the Genital photo assessment service

  • How to use the service

    We will ask you a few questions about your symptoms in the online consultation. You can then upload your photos.

    Upload 2 photographs taken from slightly different angles. Ideally take 1 close up and the second from further away, with the whole area in frame.

    The file you upload needs to be .jpeg or .png for us to assess it.

  • Taking a good photograph

    Photographs should be in focus and have a resolution of at least three megapixels. If you're using your mobile to take the photo, double-check the resolution. It's best not to use the flash on your camera as this can make the picture too bright to see clearly.

  • Diagnosing a condition

    We aim to assess your photograph within one working day. We will contact you with advice about your photo via your Patient Record.

    We may be able to diagnose genital warts, herpes, fungal rash, molluscum contagiosum and cysts. We'll also be able to tell you if there's nothing to worry about.

    Occasionally we are unable to diagnose your condition and will advise you to visit your GP or visit a sexual health clinic. Because you're paying for our professional advice rather than for the guarantee of a diagnosis, we're unable to make a refund in this instance.

  • Treatment options

    Depending on the diagnosis, we will recommend the best course of action. This could be a particular treatment, some of which are available from our service, or advice to visit your local GP or sexual health clinic for treatment.

  • If there's no diagnosis

    Unfortunately, we are occasionally unable to diagnose conditions via our photo assessment service. If that happens, we will advise you to visit your GP.

Read more articles and advice from our clinicians about STIs

Customer services

Online Doctor 020 7989 9888
Mon-Fri: 9am-5pm
Sat: 9am-1pm
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This service operates in the United Kingdom only

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LloydsPharmacy Online Doctor

This service operates in the United Kingdom only

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This service operates in the Republic of Ireland only

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