• Confidential assessment
  • Reviewed by clinicians
  • Click & Collect or delivery to your door

Shipping Policy

  • Standard delivery: FREE for test kits, medicines, and goods sent by post.
  • Next-day delivery: £4.95 (£5.95 for Mounjaro® or Wegovy®).

Standard delivery timescales:

  • Medicines/goods: dispatched within 1 working day of clinician approval; delivered in 3–5 working days via Royal Mail or Evri.
  • Test kits (standard): 3–5 working days.

Next-day delivery cut-offs (mainland UK):

  • Approved before 5pm Mon–Fri → next day (Tue–Sat).
  • Approved up to 12pm Sun → Monday.
  • Approved after 12pm Sun → Tuesday.

Cold-chain medications (Mounjaro®, Wegovy®, Saxenda®):

  • Require refrigeration (2–8°C) in transit; packaging maintains temperature for up to 48 hours.
  • Dispatched Sun–Fri (Mounjaro®/Wegovy®); Mon–Thu only for Saxenda®.
  • Must be delivered to home address only — no pharmacy addresses.
  • Not available to Channel Islands, Scottish Highlands, Northern Ireland, Isle of Man, or other offshore UK areas.

Pharmacy/ParcelShop collection:

  • Pharmacy collection: check account for clinician approval and call pharmacy to confirm stock first.
  • Evri ParcelShop: standard (free, 2–3 days) or next-day (£2.95, approved before 5pm Mon–Fri).

Restricted areas:

  • Some locations cannot receive next-day delivery (Northern Ireland, Isle of Man, Scottish Highlands, Channel Islands, offshore UK). Allow an additional 24–48 hours.

Bank Holidays:

  • Delivery delays apply. Emergency contraception and time-sensitive medications may be unavailable. Severely limited over Easter and Christmas.

Liability:

  • Once delivered, Online Doctor is not liable for lost, stolen, or damaged parcels where proof of delivery exists (safe place, neighbour, letterbox).