VideoGP by LloydsPharmacy

VideoGP by LloydsPharmacy

Life can be tough on our health. So we’ve made talking to a GP easy.

VideoGP is the simple and convenient way to speak to a GP, in as little as 30 minutes.


Choose a plan to suit you:

Why choose VideoGP?

  • See a doctor in as little as 30 minutes 
  • Access to GPs with years of experience, seven days a week
  • Flexible payment options - one-off appointments, low-cost monthly or annual subscriptions
  • Price includes medication, next-day delivery or same-day collection, referral letters and fit notes if needed.
Dr Kieran Seyan, Chief Medical Officer

About VideoGP

  • See a doctor in as little as 30 minutes

    Enjoy the peace of mind of having a doctor on hand, wherever you are in the UK, seven days a week, 8am-8pm. No need to call for appointments and no trips to the surgery. Book your consultation in the app at a time that works for you and chat to one of our doctors. We're ready when you are.

  • Medication included in one-off appointments, monthly or annual subscriptions

    Choose to pay for a one-off appointment, monthly or annual subscription. Monthly subscriptions can be cancelled any time. With an annual subscription you’ll save up to £120 a year and you can pay by monthly instalments. 

    With monthly and annual subscriptions, you're free to use the service as many times as you like!*

    Medication and either next-day delivery or same-day collection included in the price, with no hidden costs and no extra charges.  

  • Access to doctors with years of experience, seven days a week

    Behind LloydsPharmacy VideoGP is a team of doctors who have years of experience working in hospitals and GP surgeries across the country. And you can choose which doctor you’d like to talk to when you book your appointment.

  • Flexible payment options, from £14.99

    There are three payment options for VideoGP:

    • Annual subscription - £14.99/month (paid over 12 months)
    • Monthly subscriptions - £24.99/month (paid monthly, cancel anytime)
    • One-off appointments - £49.99 (one-off payment)

    All payment options include medication, if prescribed, and delivery or collection. 

How do I sign up to use VideoGP?

  1. Download the app

  2. Register or log into the app

    If you're a new patient, please register in the app. If you already have a LloydsPharmacy Online Doctor account, please log in with your existing details.  

  3. Go through our simple ID check

    You only have to do this once, when you first use our service.

  4. Book an appointment, and pay for your one-off appointment or subscription to the service

About VideoGP

Watch the video to find out more about how the service works, making appointments, getting your prescriptions (if needed) and making the most of our app. 

Meet our VideoGP doctors

Our doctors have years of experience and work in NHS hospitals, GP surgeries as well as with LloydsPharmacy VideoGP. You can choose the doctor you'd like for your consultation. Let them put your mind at ease with the expert advice you need, when you need it.

  • Dr Amita Bhattacharjee - Meet the clinical team at LloydsPharmacy Online Doctor

    Dr Amita Bhattacharjee

    GMC: 7088290

  • Dr Neel Patel

    Dr Neel Patel

    GMC: 7085151

On this page

    FAQs

    On this page

    How do I sign up to use the VideoGP app?

    To register with our VideoGP you need to: 

    1. Download the iOS VideoGP app or Android VideoGP app. 
    2. Register with us and log in. If you’re already a LloydsPharmacy Online Doctor patient, you can use your usual details to log straight into the app.
    3. Go through our simple ID check. You only have to do this once, when you first use our service.
    4. Book an appointment and pay for your one-off appointment or subscription to the service. 

    How do I book an appointment?

    You book your appointment in the app. Simply log in and click the green button ‘Book for peace of mind’. You’ll then be taken through the steps to book your preferred time, GP and reason for your appointment.

    What are the VideoGP opening hours?

    VideoGP service is open for appointments seven days a week, 8am-8pm. 

    How long does the appointment last?

    Appointments are 10 minutes long.

    When will my medication arrive?

    If you're prescribed medication by the GP, you can choose to have it delivered by next-day delivery, or pick it up at your local LloydsPharmacy the same day.  

    Delivery 

    • If your prescription is approved before 6pm Monday-Friday, your medication will be delivered the next day. 
    • If your prescription is approved before 3pm Saturday or Sunday, your medication will arrive the next day.  

     Collection 

    • If your prescription is approved before 4pm you should be able to pick it up the same day from your local LloydsPharmacy. 
    • We suggest you ring your chosen pharmacy before you go to collect your treatment, just to make sure they have it in stock and ready. 

    Next-day delivery and same-day collection are subject to availability of stock and how quickly your prescription is approved. 

    Can I book a VideoGP appointment for another adult or my child?

    No, our doctors can only talk to the person who has created the account, and at the moment we can only treat adults aged 18 and over.  

    How much does a one-off appointment cost?

    A full price one-off appointment costs £49.99, this will include any medication if needed, next day delivery, fit notes and referrals if needed. 

    How much does a subscription cost?

    A full price monthly subscription costs £24.99 a month, this includes any medication required, next day delivery, fit notes and referrals if needed. There’s no contract and you can cancel your subscription any time.

    A full price annual subscription costs £14.99 a month and you will be committed to a 12-month plan. This includes any medication, next day delivery, fit notes and referrals if needed. 

    Is VideoGP an NHS service?

    VideoGP is not part of the NHS.

    If you have a repeat NHS prescription and you’d like to manage this online, you can use our NHS prescription service, LloydsDirect.  

    Will you share my appointment notes with my NHS GP?

    We’ll only share information with your GP if you want us to. You can change your preferences for this by sending our Patient Advisory team a message in your Patient Record. You can access your Patient Record in the Online Doctor website, and you can use the same login information as in the app.

    Are there any exceptions?
    Sometimes our doctors might decide that they need to let your GP know about a treatment we’re giving you. But they’ll always let you know when they do this and talk to you about it during your appointment.

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