What is happening to VideoGP?
Why is VideoGP closing?
LloydsPharmacy stores have now all been sold to new owners and we are therefore unable to offer dispensing of medication in the way we previously could.
When will I lose access to the VideoGP service?
We will no longer provide VideoGP services from midnight on 31st December 2023. If you have an annual or monthly subscription, your subscription will be cancelled between 18th– 22nd December. You will still be able to book and pay for a one-off consultation until 31st December.
Will I get a refund on my subscription?
When your subscription is cancelled, you will receive a pro-rata refund directly to your original payment card.
Can I close my account?
If you have interacted with our service, we can deactivate your record and cease processing your data. We will not be able to delete your Patient Record, until the mandatory minimum retention period has passed. To request deactivation, please send a message via your Patient Record.
I’ve never had an appointment; can I close my account?
Will my appointment notes go to my NHS GP?
No, your appointments notes will not be automatically sent to your NHS GP. You should copy your appointment summaries and download any referral letters or fit notes from the app by 31st December 2023 so that you can maintain your own records.
How do I access my consultation notes?
Your consultation summaries are available in the Appointment Summary section of the app.
How do I download my fit notes and referral letters?
You can download your fit notes and referral letters by selecting them from the Appointment Summary in the app and selecting ‘save to files’.
Will you keep my data?
If your interaction with our service includes communications with and/or decisions from our doctors, your online Patient Record is by law a medical record. We must retain it for a minimum period of 10 years as specified by relevant medical-related law and industry guidance such as The Records Management Code of Practice for Health & Social Care 2021.
Is my data safe?
Yes, your data is safe with us. Stored data is fully encrypted using industry standards, to ensure the confidentiality and security of your information. We will not exploit the information nor pass it to any third party.
When can I have my last appointment?
If you have a subscription and your booked appointment is after the subscription cancellation date, that appointment will still be honoured. You will not be able to book appointments after your subscription has been cancelled, unless you purchase a one-off consultation.
I have booked an appointment, what happens?
If you have a subscription and your booked appointment is after the subscription cancellation date, that appointment will still be honoured. You will still be able to book and pay for a one-off appointment until 31st December 2023.
I need to speak to a GP, what should I do?
If you need urgent or emergency medical care, you should immediately contact 999. If you need to speak to a GP, you can contact the GP you’re registered with, or you can find one on the NHS site.
We offer a range of online services, treatments and advice. From hair loss to migraines and home testing.
How do I sign up to use the VideoGP app?
To register with our VideoGP you need to:
- Download the iOS VideoGP app or Android VideoGP app.
- Register with us and log in. If you’re already a LloydsPharmacy Online Doctor patient, you can use your usual details to log straight into the app.
- Go through our simple ID check. You only have to do this once, when you first use our service.
- Book an appointment and pay for your one-off appointment.
How do I book an appointment?
You book your appointment in the app. Simply log in and click the green button ‘Book for peace of mind’. You’ll then be taken through the steps to book your preferred time, GP and reason for your appointment.
What are the VideoGP opening hours?
VideoGP service is open for appointments seven days a week, 8am-8pm.
How long does the appointment last?
Appointments are 10 minutes.
When will my medication arrive?
If you're prescribed medication by the GP, you can choose to have it delivered the next day or pick it up at any UK pharmacy.
Once you've received your prescription from the GP, you’ll be able to arrange delivery or collection.
Can I book a VideoGP appointment for another adult or my child?
No, our doctors can only talk to the person who has created the account. At the moment we can only treat adults aged 18 and over.
How much does a one-off appointment cost?
A full price one-off appointment costs £49.99, this will include any fit notes and referrals if needed.
If you're prescribed medication, this comes at an additional cost.
Is VideoGP an NHS service?
VideoGP is not part of the NHS.
Will you share my appointment notes with my NHS GP?
We’ll only share information with your GP if you want us to. You can change your preferences for this by sending our Patient Advisory team a message in your Patient Record. You can access your Patient Record in the Online Doctor website, and you can use the same login information as in the app.
Are there any exceptions?
Sometimes our doctors might decide that they need to let your GP know about a treatment we’re giving you. But they’ll always let you know when they do this and talk to you about it during your appointment.