Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
BY USING THIS WEBSITE AND GIVING YOUR INFORMATION TO US, YOU INDICATE YOUR CONSENT TO US, OUR GROUP AND THIRD PARTIES COLLECTING AND USING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS SET OUT IN THIS POLICY.
The information we collect
In order to provide you with the services you require, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested. We may also collect sensitive personal data concerning health matters from or about you if you register for the online doctor service. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as other companies in our group.
Information about other people
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and are used to record how you navigate this website on each visit.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. For further information on cookies and how to switch them off see AllAboutCookies.org.
To find out more about the cookies we use on this site, see our Cookies Policy.
How we will use your information
We will primarily use the personal information:
- to provide and follow up the services you request from us and to request your feedback
- to communicate with you in the event that any services requested are unavailable or if there is a query or problem with your order for record keeping purposes
- to carry out market research so that we can improve the services we offer
- to track and analyse activity on our website
- to create an individual profile for you so that we can enhance your user experience
- to understand and respect your preferences and to provide details of relevant offers and opportunities where you have agreed to receive them.
Disclosing your personal information
Offers and opportunities
We, our group and carefully selected third parties would like to contact you and/or any person whose information you provide to us to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email. Details of how to opt-in to receiving details of offers are on relevant pages of this website. You can change your mind at any time.
We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.
Use of your information within the European Economic Area
Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.
Updating and correcting information
You may update or correct your personal information online via your Patient Record. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. We may charge a small fee towards the cost of administering any request made. The current fee is £10.00.
How to contact us
Telephone: 020 7989 9888
Mail: Data Protection Officer, Expert Health Limited, Mezzanine Floor, 50-54 Wigmore Street, London W1U 2AU.