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Acne Treatment Assessment

If you suffer from acne, you can use our private and discreet service to get a free doctor's assessment of your condition, as well as recommendations for treatment. You will be asked to upload two images of your acne and fill out a short online questionnaire so our doctors can advise which medicine best suits your needs.

Acne Treatment Free Assessment

Key Features
  • Completely free photo assessment
  • Quick and convenient
  • Our doctors will make available the most appropriate treatments for you to order
Acne is a very common condition, but there are several treatment options available.
Dr Gigi Taguri

Key Information

Acne treatments available

Isotrex gel, oxytetracycline antibiotic tablets and a brand of the contraceptive pill, Dianette, for female patients.

Unsuitable patients

Our doctors can only treat patients with mild to moderate acne. If your acne leaves scars or if you have found that none of the treatments we supply have worked for you, we will not be able to treat you via this service.

How quickly will I get a reply from a doctor?

Our doctors aim to look at your questionnaire and photographs within half a day, Monday to Friday within normal working hours.

What makes a good photograph?

It's best to upload two photographs taken from slightly different angles. Ideally take one close up and the second from further away. Photographs should be in focus and have a resolution of at least three megapixels. If you're using your mobile to take the photo, double-check the resolution.

Using a flash

It's best not to use the flash on your camera as this can make the picture too bright to see clearly.

File formats

The file you upload needs to be a jpeg or a png.

How the free assessment works

Step 1.

Complete our short online assessment, and upload two photos of the affected skin area, each from a slightly different angle. They should be at least three megapixels and be taken without the flash. It is best if one photo is a close up and the other taken from further away. Most mobile phones are suitable for this.

Step 2.

One of our doctors will look at your responses and photographs, send you advice and decide if any of our range of medicines would suit you. If so, these will be made available to purchase via your Patient Record.

Step 3.

Log back in to read the doctor's advice and order any suggested medicines. When you order, you will be able to choose to pick up the medicines from one of our pharmacies the same day, or to get them delivered to your door the following day.

Acne Treatments

After reviewing your assessment, our doctors may recommend Isotrex gel, oxytetracycline antibiotic tablets or a brand of the contraceptive pill, Dianette, for female patients. All these medicines are available through our website.

Delivery & Collection

Next-Day Delivery

  • Requires a signature – but it doesn't have to be you signing
  • Costs £4.95


Orders placed before 4pm Monday to Thursday: delivered by DPD the next working day.

Orders placed between 4pm Thursday and 4pm Friday: delivered by Royal Mail Tracked 24® on Saturday. 

Orders placed after 4pm Friday or on weekends: delivered by DPD within 2 working days. 

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FREE Standard Delivery 

  • Delivered by Royal Mail
  • Arrive within 3-5 working days (Saturdays included)
  • Require a signature – but it doesn't have to be you signing 


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Same-Day Collection 

  • Collect in Pharmacy the same day for free
  • No signature is required


Collect your medicine from one of over 1,800  LloydsPharmacy stores. Orders placed before 4pm Monday to Friday can be collected the same day. 

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